Privacy & Terms

TERMS OF PURCHASE

By placing any order with us, you agree to the following:

1. You, the buyer, agree to release Desert Rose and its agents from any and all liability associated with your purchase, import, use, consumption, possession, or distribution of our products.

2. If any of our products are used for topical or internal use or consumption, you are accepting full responsibility for your choice to use said natural product at your own discretion. We have no FDA or USDA certifications. By acquiring products from us, you understand and accept this. We make no guarantee or promise as to what effects any natural product may cause or create.

3. It is assumed that when you order an item, you can legally possess that item according to the laws of your state/province or country. If you order items you cannot legally possess, Desert Rose will hold you (the buyer) responsible for any penalties and/or legal fees incurred by the company as a result of your illegal purchase/import. Just because I’m allowed to export it doesn’t mean you’re allowed to import it. *This hasn’t happened yet, and we hope it never will ūüôā

 

CONTACT US

Please send and email to contact@desertrose.us if you have any questions or comments about placing an order or an existing purchase. Be sure to include your name and relevant lot numbers with your message. Please allow up to 3 business days for a response.

PAYMENT METHODS

Money order, cash, coin, or silver is accepted alongside Paypal payments.  Sorry, no personal checks.

PROCESSING TIMES

Please note that most orders have a 1 – 3 business day processing time once payment is received. We strive to ship promptly but there are times it takes a day or two to get to the post office again. If you need your order expedited, please ask!

SHIPPING METHOD

¬† All orders are shipped USPS. First Class Mail tends to arrive within 2-3 business days, but can take up to 6 business days. Upgrade to USPS Priority Mail with Insurance is available upon request and costs more, the USPS guarantees Priority in 1-3 business days. Orders over 1lb must be shipped Priority. Both of these shipping options come with tracking. If you choose $1 ‘snail mail’ (seeds and small items) it does NOT come with tracking.

INSURANCE

USPS First Class Mail shipments are not automaticlaly insured. If you would like to purchase additional insurance please alert me before ordering. USPS Priority Mail orders do include full insurance. If you need to file a damage claim on an insured package, you can do so online at www.usps.com/help/claims.htm

ERRONEOUS ORDERS

We hand-pack all orders, and once in a rare while we make mistakes. If you should ever have a problem with your order please don’t hesitate to contact us so we can fix the situation. We’re here to help!

DAMAGED ORDERS

Occasionally packages take a beating during transit. If your item shows up damaged, and you feel that it is due to poor packaging, please notify us so we can get things straightened out! Some damaged items can be returned and fully refunded (including return shipping) or sometimes exchanged. Damages caused by poor handling need to be brought to the carrier’s attention immediately by you, the recipient.\

LOST IN THE MAIL

Items lost in transit cannot be refunded or exchanged. While extremely rare, this is an unfortunate circumstance where neither you or we are at fault. This is a risk buyers must take into account when placing an order online. We provide tracking information on all orders. Please remember that once a parcel is shipped out, it’s no longer in our control. Claims of lost packages should be reported to the USPS by the recipient ASAP.

RETURNS

If your order arrives accurate and undamaged, but you wish to return it, you may do so for a full refund, however we will not refund shipping. Please be sure to read all descriptions. If you have questions you are welcome to ask before you buy.

INTERNATIONAL ORDERS CANNOT BE RETURNED OR EXCHANGED.

 

International Orders

WILDLIFE REGULATIONS:  All wildlife exports, by law, must be sent to the U.S. Fish and Wildlife Service for inspection before leaving the U.S. Due to the high cost of upkeeping permits and tedious legal processes, we are no longer offering international wildlife shipments.

EXCEPTIONS: Domesticated species have NO regulation or inspection requirements and can be shipped directly to you without hassle. These species include horse, cow, pig, goat, domestic rabbit, domestic feline and canine, and many others. Please note that some countries may restrict the import of domesticated specimens, always check your local laws before ordering! Just because I’m allowed to export it does not mean you’re allowed to import it!

Now for the legal stuff. 

Interacting with my shop and my blog does require some personal information, such as your shipping address or email address, depending on what you’re doing. ¬†The background functions of the website collects and caches certain information you store. ¬†This information is needed for the fluid function of the shopping cart, your order history, your account, etc. ¬†

The Desert Rose will never knowingly share, distribute, or sell any of your personal data or information.

At this time we do not use any ad services or additional tracking services on this website.

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What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact form

Any personal information you submit on any contact forms will only be used for the sole purpose of contacting you relevant to your activities or transactions on our website.  Desert Rose will never knowingly share, distribute, or sell any personal information.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

You: if you request a password reset, your IP address will be included in the reset email.  

Desert Rose will not knowingly share, distribute, or sell your data to anyone.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

We will never use your contact information to contact you unless it’s relevant to your activities or purchases from us. ¬†Desert Rose will not knowingly share, distribute, or sell your contact information with anyone.

Additional information

What data breach procedures we have in place

None at this time.  

What third parties we receive data from

None.

What automated decision making and/or profiling we do with user data

None.